You can be part of the team that enables significant service improvements for our people.
Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.
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In this role you will,
- Coordinate recovery from service interruptions and ensure effective technical resolution efforts to minimize customer impact.
- Be the main contact for stakeholders and provide timely communications about incidents.
- Assist in investigating root causes of issues and failed changes and implement permanent corrective actions to enhance system stability.
- Help monitor agreed Service Level Agreements (SLAs) proactively to ensure ongoing compliance.
- Identify potential IT risks and contribute to the development of risk management plans and mitigation activities.
- Report on the implementation of service improvement plans and assist in coordinating proposed actions.
For more information, please view a copy of the role description.
About you
- Have experience in IT Environment.
- Open to working beyond standard working hours
- Have working knowledge Proficiency in using common IT tools like Service Now (or similar ITSM) and Microsoft Office suite
- Capability to comprehend customer issues and identify IT service delivery requirements
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system and services. We connect people, communities and industry.
The work we do connects the journeys you take every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
Ready to take the next step? Apply now!
Application Closing date: Sunday 30th July 2023
For any further enquires please reach out to Srivatsa Lakshmi Narayana at Srivatsa.Lakshminarayana@transport.nsw.gov.au
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
Need some help with your application? Take a look at our application tips video series
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