Date: 17 Nov 2023
Location: AU
Company: Northern Beaches Council
Division: Community & Belonging
Business Unit: Customer Services
Title: Team Leader Customer Service, Permanent - Full-time Role, 35 hours per week
Salary Range: $95447.05 to $110924.98 per annum + super (subject to skills and experience)
Who we are:
Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. We are proud to be the winner of the Bluett Award 2022 and the 2022 Change Champion Award in the Enterprise Category. Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.
Our primary focus is to provide an excellent customer experience through our frontline customer service team. We are the front face of council and take on many functions across 4 customer service centres on the Northern Beaches including call centre, counter service, email, online and admin support. The team is focused on providing excellent service as well as constantly improving, collaborating and innovating to meet the changing needs of the community.
Working with us:
Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -
- Employee wellness program and a range of lifestyle benefits
- Professional development and training opportunities
- Rostered days off scheme
- Values based culture and a teams oriented working environment
Our opportunity:
The key focus areas of this role include:
1) Providing leadership and management to a team of Customer Service Officers
2) Ensuring the team delivers the highest quality service to all customers through a variety of contact channels
3) Providing high quality front-line customer service when required across all customer contact channels.
The key focus areas of this role include:
1) Providing leadership and management to a team of Customer Service Officers
2) Ensuring the team delivers the highest quality service to all customers through a variety of contact channels
3) Providing high quality front-line customer service when required across all customer contact channels.
About you:
We’re looking for a collaborative, people-oriented leader to join our team. You’ll bring customer centricity and proactivity to a team passionate about making a difference to our community.
We’re looking for a collaborative, people-oriented leader to join our team. You’ll bring customer centricity and proactivity to a team passionate about making a difference to our community.
Additional Information:
- Applications close on: 4 December 2023
- Expected Interview Date: 12 December 2023
- Questions? Please call: Debbie Bakhos 02 8495 6444
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